Frequently Asked Questions
Everything you need to know about traveling in style with Heys.
What materials are used in Heys luggage?
Our luggage is crafted from high-quality, lightweight materials such as Duraflex, Polycarbonate, and premium composite materials to ensure maximum durability and impact resistance while maintaining a fashionable aesthetic.
How do I reset the TSA lock on my suitcase?
Each Heys suitcase comes with a preset code of 0-0-0. To reset it, press the reset button with a pen, dial your new three-digit code, and slide the latch to lock in your personalized combination.
What is the standard shipping time for orders?
Standard shipping typically takes 3 to 7 business days within North America. Expedited shipping options are available at checkout if you need your travel gear sooner.
Does Heys offer a warranty on its products?
Yes, we offer a Limited Warranty that covers manufacturing defects in workmanship and materials. The duration of the warranty varies by product line, ranging from 2 years to Executive Class 10-year coverage.
What is your return policy?
If you are not completely satisfied with your purchase, you can return unused items in their original packaging within 30 days of delivery for a full refund, excluding shipping costs.
How do I clean and maintain my hardside luggage?
To keep your luggage looking new, wipe the exterior with a soft, damp cloth and mild soap. Avoid using abrasive cleaners or solvents that could damage the high-gloss or textured finish.